The MLS™ Customer Satisfaction Remains Strong, According to Annual Survey
Friday, January 12, 2018
BEVERLY HILLS, California -- The MLS™, a Southern California-based MLS system, constantly strives to provide members with superior MLS software and customer service. The results of its 2017 customer survey, which had 914 member respondents, reveal that the vast majority of The MLS™ members report overall satisfaction and feel the services meet their needs.
Overall satisfaction with The MLS™ remains at a high of 89%; the same percentage was reported in 2016, compared to a satisfaction rating of 83% in 2015.
The survey results also reveal that 89% of members rate the quality of The MLS™ products as excellent or good. Meanwhile, 95% of members would recommend The MLS™ to a colleague or friend, while 96% of members feel The MLS™ meets their needs.
“These survey results reflect The MLS™’s commitment to providing our members with top-of-the-line customer service and all of the technical tools to maximize their business’s success,” said Annie Ives, CEO of The MLS™. “With this year’s upcoming launch of the new MLS system VESTAPLUS™, which was built on feedback and input from thousands of agents, we’re striving to further exceed expectations.”
The MLS™ offers members comprehensive support with its Help Desk, hands-on trainings and mobile labs, online Webinars, YouTube channel and more. Plus, members can get maximum exposure through The MLS™ Broker Caravan magazine, as well as the free property Web sites and public listing syndication. In addition, REALTOR® members get free access to free third-party tools such as MLSPush™, Cloud CMA™, Cloud Streams™, 10K InfoSparks Market Trends, REALTORS® Property Resource and more.
About the MLS™
The MLS™ services more than 16,000 real estate professionals in Southern California; it focuses on the greater Los Angeles area and Malibu, and it licenses its software to the Palm Springs Association of Realtors and the Imperial County Association of Realtors. The MLS™ is recognized as being at the forefront of technology with its wholly owned and operated MLS system. With one-on-one training, webinars, hands-on classes, a YouTube channel and a Help Desk, The MLS™ members have 24/7 support. The MLS™ produces its own in-house publication, The MLS Broker Caravan™, a high-end magazine that is distributed weekly to 4,500 plus brokers/agents. TheMLS.com also provides a guest site for consumers looking to find their dream home and/or the real estate professional that can help them find it. For more information on The MLS™, visit http://www.themls.com.
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